Shipping Policy

Thank you for visiting and shopping at Vybra Solutions. Following are the terms and conditions that constitute our Shipping Policy.

Please note where possible we will recycle packaging to send your goods out.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Returns Policy

Sometimes things may happen which mean you wish to return a product. Any unopened or unused product can be returned for a full refund or store credit within 14 days of purchase. If you wish to return an item simply call us on 0330 100 5206 or send an email to sales@vybrasolutions.co.uk and we will provide you with a returns number to attach to your parcel. A full refund will be provided immediately upon the products safe return and inspection.

There may be some instances whereby we are regretfully unable to accommodate a return or offer a full refund. For instance, in respect of hygiene, we are unable to provide a full refund for non-faulty goods that are incomplete or have been used.

Return carriage on non faulty items is the responsibility of the customer and will not be refunded.

We will replace or repair the product when -

• The product is confirmed to be faulty.

• If no fault is found then the product(s) will be returned and a charge of £15.00 per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are sometimes higher than those stated above and if the item requires a full inspection from the manufacturer, their charge may need to be passed on to the customer. Before sending goods back as ‘faulty’ it is always a good idea to contact our technical support on 00800 0595 8595 or email sales@vybrasolutions.co.uk who are often able to resolve setup and installation problems over the phone.

• You can return a faulty item for full refund within 30 day of purchase. Refund will be given on inspection and conclusion as per the above point

• Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.

Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.